Platform Requirements: • Seamless integration with Canvas LMS using LTI 1.3 User Capacity: • Software must support all Canvas course shells (approximately 14,000 per year), students, and faculty. Administrative Control and Support: • 24/7 administrative access for faculty access and remediate content in the LMS. • 24/7 access to students for the purpose of viewing alternative formats provided by the tool. • Canvas administrator access to institution level dashboard, statistics, and reporting. Service Availability and Support: • SLA guarantee of 99% or better upline with defined response times and a structured support protocol for prompt resolution of issues. Training and Professional Development: • Comprehensive initial training for faculty, system administrators, and support staff including “Train the Trainer” programs. • Access to on-going support and resources for operational guidance and troubleshooting as needed. Data Security and Privacy Compliance: • Compliance with industry standards for data protection, ensuring the privacy and confidentiality of all students, faculty, and institutional data. • Hosting within the United States or compliance with applicable U.S. data privacy regulations.
