Specifications include, but are not limited to: 2-1-1 Texas, a program of the Texas Health and Human Services Commission, is committed to helping Texas citizens connect with the services they need. Whether by phone or internet, our goal is to present accurate, well-organized, and easy-to-find information from state and local health and human services programs. We accomplish this through the work of our 25 AICs across the state. 2-1-1 Texas is a free, anonymous social service hotline available. No matter where you live in Texas, you can dial 2-1-1, or (877) 541-7905, and find information about resources in your local community. Whether you need help finding food or housing, childcare, crisis counseling or substance abuse treatment, one number is all you need to know. Annually, millions of Texans dial 2-1-1 to reach TIRN for help with basic needs like food, housing, childcare, or emergency services. 2-1-1 TIRN, a program of HHSC, hosts a free anonymous hotline that operates options 1 (community programs and services), 4 (emergency assistance registry), 5 (disasters), 6 (public health emergencies) and 8 (mental health and substance abuse). To view available data related to the needs of 2-1-1 TIRN callers throughout Texas, you can search, view, and display the information as charts and graphs at https:\\tx.211counts.org This RFI is being issued to solicit information from interested vendors with respect to the implementation of a fully developed, functional, and proven Customer Relationship Management and Information and Referral Database (CRM/IRD) software application which enables 2-1-1 TIRN to provide quality services twenty-four (24) hours a day, seven (7) days a week, three hundred sixty-five (365) days a year.
