2025-029-7054 - Work Order Management System

The purpose of this Request for Proposal (RFP) is to solicit qualified providers of comprehensive work order management software solutions for a five-year service price agreement that will support Dallas County Facilities Management in processing work order requests. The Dallas County Facilities Management Department processes approximately 125,000 work orders per year on average and for 46 owned facilities in Dallas County. An additional 11 facilities will need to be developed in the new work order management system, for a total of 57 facilities. The Facilities Management Department also currently manages capital assets that include boilers, generators, HVAC systems, and all other major systems needed to operate the County’s commercial buildings. There are currently an estimated 1,300 County employees with the ability to place work order tickets that are then assigned to Dallas County Facilities staff members. Dallas County mobile hardware is Apple iOS based, and the software solution must be compatible with these devices.

Submitted prices must be held for a minimum of 120 days.