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Basic Information

Reference Number

0000397004

Issuing Organization

Central Texas Community Health Centers dba CommUnityCare

Solicitation Type

RFP - Request for Proposal (Formal)

Solicitation Number

2025-08-001

Title

Reputation & Survey Management System

Source ID

PU.OTH.USA.2691764.C19095026

Details

Location

United States, Texas, Travis County

Delivery Point

2115 Kramer Lane, Suite 100, Austin, TX 78758

Purchase Type

Duration: 3 years
Option: Annual renewal renewals optional after first three years.

Piggyback Contract

Description

The CommUnityCare Communications team is seeking a platform to monitor and improve patient experience, proactively address patient concerns, and ensure equity in feedback collection and engagement. It will also serve as a foundation for service recovery, internal quality improvement, and more inclusive patient voice capture.

Dates

Publication

08/27/2025 04:31 PM CDT

Bid Intent

Optional

Bid Intent Deadline

09/26/2025 02:00 PM CDT

Question Acceptance Deadline

09/03/2025 05:00 PM CDT

Questions are submitted online

Closing Date

09/26/2025 02:00 PM CDT

Contact Information

Dia Fauss

5129789002

dia.fauss@communitycaretx.org

Buyer Preferences, Guidelines & Requirements

Award Requirements

- All or None Award

Bid Submission Process

Bid Submission Type

Physical Bid Submission

Additional Bidding Instructions

One original and 5 copies with one USB. Send all copies with USB to CommUnityCare: C/O Dia Fauss to include solicitation number and title to 2115 Kramer Lane, Suite 100, Austin, Texas 78758. Contact Dia Fauss at 512-978-9002 or dia.fauss@communitycaretx.org if you have any delivery questions. All other clarifying questions concerning the RFP will be sent to my email by 9/3/2025 EOB.

Disclaimer Thank you for your interest in our procurement opportunities; we welcome your response. Please carefully review and comply with all specifications and requirements.