Specifications include, but are not limited to:
TECHNICAL SPECIFICATIONS: Vendor will be required to meet or exceed each of the technical support
requirements listed herein. The following is a list of technical support requirements for the Knox County Schools
long distance telephone service Vendor’s responsibility for service delivery including all periods of design,
installation and maintenance shall include, but shall not be limited to: Submit in Section IV Proposal Format, Tab
4.3.1 Tariffs, Permits and/or Licenses: Filing any and all Tariffs, Permits, Licenses and the like required by
law such that no aspect of any product(s) contracted for herein conflicts with federal, state or local law or
4.3.2 Quality of Work: Guaranteeing that all products, work, and service provided by successful Proposer to
satisfy the requirement of this or any related contract are of the best quality, workmanship and material of
the irrespective kinds and fully compliant with industry standards.
Payment of all royalty and license fees relating to any product or service provided in response to any part
of this RFP. In the event any third party shall claim that the manufacture, use and sale of goods covered
herein constitutes an infringement of any letter, copyright, trademark or patent, successful Proposer will
indemnify and hold the Knox County Schools, the County of Knox, and the departments and agencies
thereof, their respective officers, elected officials, employees and agents and their respective successors
and assigns harmless against and in respect of any and all actions, suits, proceedings, claims, demands,
assessments, judgments, costs and expenses (including attorney fees interest and penalties), suffered,
sustained, incurred, or required to be paid by them and arising from or relating to service provided by
successful Proposer, whether absolute, accrued, contingent or otherwise and whether a contractual,
statutory, tax, or any other type of liability or obligation
4.3.3 Cutover Testing: Knox County Schools or its designee will attend, monitor, and participate in facility
testing before and at the time of cutover.
4.3.4 General Description of Network: Proposer must include a general description of its network, both
logical and physical. The description shall address structure, switch placement, survivability, alternate
routing capabilities, and the like.
4.3.5 Supported Trunk Signaling Technologies: Trunk signaling configurations supported must include Wink
Start Signaling, E&M Start Dial Signaling, or Immediate Start Signaling.
4.3.6 Physical Layer Delivery: Physical layer delivery media must include two-wire copper, four-wire copper,
T1 - 1.544 MBPS, ISDN PRI and/or Fiber Ethernet.
4.3.7 T-1 Segmentation: The vendor must be capable of segmenting T-1 facilities into groups of DS-0s to
facilitate delivering multiple trunk groups and mixed services like (1+), DNIS, non-DNIS and ANI on a
single span. Proposer must describe any and all limitations in Proposer's response to this RFP.
4.3.8 Remote Maintenance Facility: The vendor must operate a remote network maintenance facility on a
continuous (7 days-a-week x 24 hours-a-day x 365 days-a-year) basis that monitors and interrogates network components to detect and accurately report component or network disturbances such as network
hardware or software faults whether in Knox County Schools’ or successful Proposer’s Equipment and
fraudulent usage. Where fraudulent usage is detected, access by codes, cards or otherwise must be
halted immediately by successful Proposer. Knox County Schools must be notified of any such fraudulent
usage within 24 hours.
4.3.9 Toll-Free Telephone Support: The vendor must operate a clearly defined help desk with email support
continuous (7 days-a-week x 24 hours-a-day) toll free (“1-800”) Help Line staffed by trained employees
able to resolve and/or escalate network trouble reports.
22.214.171.124 Knox County Schools shall be informed of repair progress on an hourly basis until all trouble is
126.96.36.199 The proposer must cite a “mean time to restoration.
188.8.131.52 Time allowed for resolution will depend upon the severity and nature of the failure. Service
affecting failures will require immediate response. Determination of the severity of an outage
shall rest with Knox County Schools in its sole discretion.