Specifications include, but are not limited to: Upon written notice from KCSMO, the contractor must, without charge, promptly and
properly replace any and all improper work and material that may become apparent within a one (1) year period
from the date of acceptance by KCSMO. Call back service for previous repairs or maintenance will be on a twenty four (24) hour, seven (7) day a week basis at no additional cost to KCSMO and response time will be within two (2)
hours of notification for emergencies and twenty-four (24) hours for non-emergencies.