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COLLECTION AGENCY, BANKRUPTCY COLLECTIONS, CALL CENTER & INTERACTIVE VOICE RESPONSE SYSTEM (IVR)


Delivery Location
Shelby County, TN, USA
Publication Date
06/12/2018 09:07 AM EDT
Closing Date
07/13/2018 05:00 PM EDT
Issuing Organization
County of Shelby
Solicitation Number
Description

Specifications include, but are not limited to: Shelby County Government, (the “County”), is soliciting proposals from interested and qualified Vendors to provide collection and processing of court citations payments, all steps in the bankruptcy collections process, a call center for incoming court calls and a Interactive Voice Response System (IVR) (the “Goods and/or Services”). General Sessions uses Odyssey Court Manager from Tyler Technologies and proposers have the option to program their electronic collection system to Tyler Technologies Application Program Interface (API) for Odyssey Case Manager or receive a payable case export file and send a payment import file on a daily basis or they may propose a non-integrated manual solution.

Source
http://www.shelbycountytn.gov/3243/Bids-Listing (opens in a new window)

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