Specifications include, but are not limited to: Proposer to describe its SAAS solution, including but not limited to: The underlying system security architecture, including encryption of passwords. The options for integration of single sign-on tools. Must support commonly used protocols such as SAML, OpenID Connect, OAuth 2, and WS-Federation. How the proposed technology solution meets performance requirements for fast response time, reliability, and real-time updating. Proposer to provide its solution uptime statistics. Describe the frequency and scope of major software releases, including customer and vendor responsibilities in the installation process. Briefly describe system functionality during upgrades (i.e., does the end user interface and circulation function remain available?).