Specifications include, but are not limited to: The City of Knoxville is seeking proposals from responsible, qualified security services firms to provide security services at the intersection of Broadway and Magnolia Avenues. This space will be undergoing improvements to create a Safe Space for unsheltered persons experiencing homelessness in the Knoxville community. A particular focus is to be given on maintaining order while respectfully engaging with unsheltered persons occupying the area. The selected firm will provide all personnel, labor, and equipment in performing security services at the Broadway- Magnolia Avenue Safe Space. Service will be provided seven (7) days a week, year round, by unarmed security officer(s) for approximately twelve (12) hours per day. Service will primarily consist of foot patrol within the area. Security staff will be responsible for unlocking and locking Safe Space entrance gate at designated times. All personnel will wear distinguishable uniforms, as approved by the City. Schedule of times to lock and unlock site will be determined, but is expected to reflect the needs of the community the space will serve. The selected firm shall employ qualified staff to provide security services in a compassionate and respectful manner. Due to the challenges particular to this population, staff must possess the skills to evaluate situations and identify the appropriate means of response. The selected firm shall have sufficient knowledge of and/or demonstrated experience working with unsheltered persons, culturally diverse populations, individuals with mental illness, alcohol and drug abuse, physical and sexual abuse, and developmental disabilities. Security staff will be expected to develop the level of trust and rapport necessary to maintain peace and order with the population the Safe Space will serve. The selected firm is expected to work directly with the Knoxville Police Department and other community outreach agencies and social services providers, as needed, to best serve the unsheltered persons occupying the area.
