1. Automated Random Selection: The Provider will provide, support and maintain a random testing calendar that adheres to parameters specified by the Court and provides the ability to: a. Create default parameters that specify testing frequency and test panels, among other attributes; b. Schedule donors on an individual or group basis; c. Conduct testing services on any day of the year, including weekends and holidays; d. View past and future testing events via the web based case management system; and e. Manually order a one-time or unscheduled test for individual donors via the provider web based case management system. 2. Client Notification: The Provider will provide, support, and maintain a donor notification call-in system that notifies donors of the need to test. The donor notification system must: a. Record time, date and phone number of when donors call; b. At a minimum provide English and Spanish language options; c. Automatically calculate a call-in compliance score for each donor; d. Report if a donor fails to contact the notification system; e. Allow the supervising case manager to post custom text-to-speech messages and appointment reminders for an individual donor or group of donors; f. Provide capacity adequate to efficiently handle the number of calls received during peak call-in times; and g. Allow donors to opt into an interactive text message notification in lieu of call-in notification. 3. Specimen Collections: The Provider will conduct same gender, directly observed urine collections and will also provide oral fluid and hair specimen collection options. The Provider will: a. Provide, maintain and operate a Patient Service Center (PSC) for specimen collections, the Court and Provider shall mutually agree to the location of the office. b. Operate the collection site from 6:00 am to 4:00 pm on weekday testing days, 8:00 am to 12:00 pm on weekend and holiday testing days, and during regularly posted business hours on non-testing weekdays. c. Staff the office with personnel that are vetted via a criminal background check and drug test, trained how to collect various specimens, and provided instruction regarding the confidentiality of alcohol and drug testing information;
