a. The QMS shall consist of at minimum, a Check-in Kiosk, Printer, Display Monitor, a two dimensional (2D) or three dimensional (3D) bar code reader, and operating software. The QMS shall also include a system that enables customers to check-in anywhere and wait anywhere to provide a contactless check-in option and a virtual waiting room. b. Within DSCs, the QMS shall have the following requirements: (1) The QMS’s software shall run on Contractor provided hardware compatible with the Contractor’s operating software as agreed to by the Parties; (2) The QMS shall generate tickets that include at minimum the DSC location name, unique ticket number, customer name, current date and time, and Service Category; (3) The QMS shall provide the ability for the display of a ticket being called to a certain counter (Information Counter or Examiner workstation); (4) The QMS shall display the ticket number that is being called on the Display Monitor located within each DSC; (5) The QMS shall, for reporting purposes, provide the ability to add and separate any wait time components together and apart to get a true wait time from issuance to closing of a ticket for any DSC; (6) The QMS shall log and store tracking data related to system access, customer visits (servicing Examiner ID, date/time, etc.) and any administrative actions or configuration changes made to the QMS by authorized users for any DSC; (7) All Examiner workstations within the DSC, the supervisor management dashboard, and administrative office dashboard shall be able to be accessed remotely for monitoring and reporting purposes; (8) The QMS shall have an interactive display to view current operational status throughout the day and reflect and/or display the following: i. Number of customers waiting; ii. Number of Examiner workstations open; iii. Number of customers per Examiner workstation; iv. Number of customers served per Service Category; v. Wait time per customer; vi. Wait time by Service Category; vii. Wait time per Examiner workstation; viii. Total wait time for the DCS...
