The Metropolitan Government of Nashville and Davidson County (Metro) is soliciting proposals for qualified vendor for a comprehensive suite of software products to streamline staff and room scheduling, patron interaction and engagement, and item reservations across our library system. NPL uses the Carl.Solution integrated library system (ILS) by The Library Corporation (TLC) and the Aspen Discovery Layer, an open-source product supported by Bywater LLC. The software solution offered by vendors for this RFP should not need to replace either of these products. We require a userfriendly software solution that seamlessly connects staff, patrons, and resources. NPL requires support for: * Publicly bookable rooms: 100 * Staff-only bookable rooms: 50 * Desk staff: 300 staff participating * Customer-initiated contact forms ("ticket" creation): 50 * Library of Things unique "titles": 500 * Library of Things total "items": 1250 * Digital "passport" partners: >=5 * Potential forms/surveys: 50; The Nashville Public Library seeks a customer communication and engagement solution that empowers our staff, enhances patron experience, and strengthens our commitment to community needs. We encourage your company to submit a comprehensive and competitive proposal that demonstrates your ability to meet and exceed our requirements.
