The Davidson County Sheriff's Office (DCSO) seeks a single prime contractor with end-to-end responsibility for the turnkey inmate phone system communications systems (kiosks, tablets, video visitation, and other related services. DCSO prefers Active Directory (AD) integration for DCSO user access, but a minimum, the inmate phone system, communications systems (kiosks, tablets, and video visitation), and other related services shall be accessible via a single login and dashboard. DCSO prefers a Contractor that develops its own software systems, ensuring an effective, seamless user interface. Subcontractor relationships shall be permitted; however the prime contractor shall be responsible for the entire operation of the inmate phone system and related devices. Contractor shall be solely responsible for all costs associated with providing the inmate phone system, communications systems (kiosks, tablets, and video visitation) and other related services outlined in this RFP, including purchase, installation, licensing, maintenance, repair, and operation. Metro shall have no responsibility for any costs associated with the installation or on-going maintenance of the system.
