Specifications include, but are not limited to: The Contractor shall utilize live remote proctoring (LRP) services. The Contractor grants to the State the non-exclusive, non-transferable right to access and use the LRP services. The State may access and use the LRP services within and for the benefit of the State. b. The Contractor shall fully and exclusively own the LRP services and shall support, manage, and maintain all aspects of it and the software’s operating environment. The Contractor shall ensure the maintenance of the software’s security systems, conduct software updates, and complete other related maintenance on the operating environment. c. The Contractor shall ensure the LRP services are available twenty-four (24) hours a day, seven (7) days per week with a 99.9% uptime, outside of standard maintenance periods. The Contractor shall provide at least fourteen (14) days written notice to the State and test-takers for any scheduled maintenance. Standard maintenance shall be performed quarterly on a Sunday between 9 p.m. and 10 p.m. PST.
