Specifications include, but are not limited to: The South Dakota Department of Social Services (DSS), Human Services Center (HSC),
issues this RFP to identify and select a qualified Contractor able to provide transcription
services for HSC.
3.1.1 Transcription service will use same electronic platform as HSC’s voice recognition
software within HSC’s electronic health record, M Modal. Transcription service using the
same platform will increase efficiency of speech recognition software within our electronic
medical record and essentially train the upfront speech recognition product as the
dictation is being typed.
3.1.2 Transcription service will fully interface with the electronic health record, MyAvatar, by
Netsmart Technologies’ electronic health record (EHR) system.
3.1.3 Transcription service will use an API interface method to allow for direct entry into the
3.1.4 The offeror’s solution must provide a portal to allow HSC staff to listen to voice files and
edit documents within the transcription system.
3.1.5 Transcription service must offer a toll free number for HSC providers to dictate.
3.1.6 Transcription service must offer a mobile application for smart devices with documented
HIPAA compliance safeguards in place.
3.2 UNITS OF MEASURE
The Vendor will use the following definitions:
3.2.1 65 Character ASCII Line with Headers and Footers (“65-char ASCII w/H&F”): ASCII
characters 0-225 within the formatted document including Microsoft Word defined
headers and footers, which are areas in the top and bottom margins of each page in a
document, divided by 65. No more than two consecutive spaces or tabs are counted.
3.2.2 Report: A fully transcribed structured text document representing a medical report in a
format agreed upon by the parties.
3.3 MINIMUM TRANSCRIPTION SERVICE STANDARDS
3.3.1 Transcription service must fully interface with electronic health record, MyAvatar, by
3.3.2 Document types will flow directly into the EHR via interface with a queue to allow for staff
to edit and approve, and send to physician workload (to do list).
3.3.3 Transcription service must provide transcribed documents with turnaround time of 3
hours to 24 hours, depending upon document type, at the same fee.