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State of South Dakota Account Based Plans (HRA, HSA and FSA)


Location
South Dakota
Publication Date
08/07/2019 07:29 AM EDT
Closing Date
09/24/2019 06:00 PM EDT
Issuing Organization
State of South Dakota - Office of Procurement Management
Solicitation Number
Description

The Contractor for the administration of the plans will provide the following services: A. Account Management 1. Provide a designated Account Manager and Account Management Team 2. Attend Client meetings via conference call 3. Provide performance guarantees for the implementation of the program 4. Provide communication credits to offset the State’s costs B. Secure Internet Access 1. Access to Claims Administration Portal for Employees to view claim status, EOB’s, etc. C. Customer Service 1. Provide customer service to answer inquiries on claims, eligibility, provider network, services, coverage, or other inquiries Monday through Friday from 8:00 AM to 6:00 PM CDT.

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