The South Dakota Bureau of Information and Telecommunications (BIT) uses the ServiceNow platform and will use ServiceNow’s Project Portfolio Management (PPM) to address their project portfolio management requirements. The Offeror will deliver services in support of the design, development and implementation of BIT’s PPM. The Offeror must be able to manage the implementation of the PPM. This will include: • Providing project coordination and oversight; • Knowledge Transfer and Best Practices; • Pre-Workshop Preparation and Stakeholder Training; • Perform 2-day workshop with emphasis on Demand, Project Management and Resource Management; • Provide Story Development in State’s ServiceNow Environment; • Explore current state of environment and impact of configuration estimates;