Specifications include, but are not limited to:
Under the federal Older Americans Act every state is required to have an Ombudsman Program. The Ombudsman Program is a resident centered advocacy program whose mandate is to represent the resident and assist at his or her direction. A Long-Term Care Ombudsman is an advocate who seeks to resolve complaints on behalf of residents in long term care facilities.
The Office of State Procurement (OSP) is soliciting competitive proposals on behalf of the South Carolina Department on Aging (SCDOA) to provide an Ombudsman Case Management System complying with the enclosed specifications. The system must manage all aspects of case management, task management, process work flow, reporting capabilities and make it available for access by authorized users.
The desired solution is to be a web hosted software solution (SaaS, Perpetual or Term license, or Managed Hosted) which will support the Ombudsman’s objectives of tracking clients, case files and facilities.
The new software application will replace the current system and will:
Allow easier, greater, and more accurate data entry
Allow management to make more informed decisions
Simplify mandatory Federal reporting
Combine the eleven completely separate databases (one per region), with overlapping and conflicting information, into one statewide database with consistent data
Allow users to use modern web browsers to get to and use the system
The current system has over 2,000 facilities, 50,000 people, and averages 5,000 cases a year. The cases are expected to increase a bit each year with a three (3) year retention period. The current database size is less than one (1) GB, however, with the capability to store documents, the system size will grow much larger.