Requirements: 1. Multi-department student interaction tracking and shared case notes. 2. Faculty/staff early alert system with routing based on alert category. 3. Case management features that support intervention tracking and workflows. 4. Automated journeys for at-risk students, combining human and automated actions. 5. AI-powered chatbot trained on MTC's knowledge base with escalation and tracking. 6. Communication tools including two-way texting, templated emails, and reminders. 7. Survey tools for collecting student feedback and tracking engagement. 8. Automated communication and task workflows for enrollment management, alumni outreach, and other lifecycle communication needs. Optional: 9. Self-service appointment scheduling and drop-in visit management. 10. Predictive analytics to identify and support at-risk students. 11. Role-based dashboards tailored to advisors, coaches, and administrators. 12. Customizable portal and interface aligned with MTC’s branding across platforms. 13. Mobile application for students with full access to key features. 14. Advanced analytics dashboards and real-time reporting. 15. Integration with student wellness resources and appointment tracking. 16. Custom fields and modules that support institutional student support strategies...
