Specifications include, but are not limited to: The Town has a Windows based computer network infrastructure. TheTown is seeking a qualified contractor to provide technical support for thisinfrastructure, in the form of general network support including 24/7 monitoringservices, security services, maintenance of hardware, updates to software,troubleshooting/repair on all computer systems and network server equipment, as wellas backup and disaster recovery services through a mix of remote and onsite efforts.Also, of importance, is the ability of the vendor to deliver high quality help desk supportthat recognizes the varying levels of technical aptitude of Town staff and provides saidsupport in terms that can be understood by a layman. The Town may also look to thesuccessful vendor for special project consulting from time to time such as installation ofsoftware, short- and long-range IT planning, and other related services.
