Specifications include, but are not limited to: The PD has a Windows based computer network infrastructure. The PD is seeking a qualified partner to provide technical support for this infrastructure, in the form of general network support including 24/7 monitoring services, security services, maintenance of hardware, updates to software, troubleshooting & repair on all computer systems and network server equipment, as well as backup and disaster recovery services through a mix of remote and onsite efforts. The IT partner will also be responsible for supporting and maintaining in-car cameras and managing the backups of all associated in-car and body camera video files and data. The City is planning the purchase and installation of mobile data terminals in all police vehicles over the next 12 months. The IT partner will be expected to support and maintain this in-car laptops and any associated hardware. Also, of importance, is the ability of the partner to deliver high quality help desk support that recognizes the varying levels of technical aptitude of PD staff and provides said support in terms that can be understood by a layman. The PD may also look to the partner for special project consulting from time to time such as installation of software, short and longrange IT planning, and other related services.; The PD’s end users work within an on-site IT environment.: • 20 Workstations; • 24 Mobile Vehicle Laptops; • 2 Servers; • Internet Connectivity; • Law Enforcement Network Connectivity; • Manual Backups; • Email; • The qualified company must provide the following services and support items, covered in the fixed monthly fee: • Monitoring Services: o 7X24 monitoring & alerts 7X24 incident response services; o Managed anti-virus/anti-spam; o Virus incident reporting; o Malware filtering; o Endpoint Detection and Response; o Advanced Threat Protection; o Backup monitoring and management; o Management, monitoring, and installation of Microsoft security patches for both PCs and servers; o Performance data collection and reporting; • Managed Services: o Overall, day-to-day management of the PD’s IT infrastructure, including workstations and servers both on-site and virtual.; o IT Director (VCIO) services; o Single point of contact for all IT issues; o Managed server support; o Managed network support; o 7X24 remote support; o 7X24 onsite support availability; o 3rd Party vendor management; o Managed PC support; o Email archiving; o Remote/mobile access for all staff; o Manage cloud-based backups; o Manage cloud-based disaster recovery services; o Office365; o Supporting and maintaining in-car cameras; o Managing the backups of all associated in-car and body camera video files and data.
