Specifications include, but are not limited to: The pricing from the Vendor must include a systemic process for addressing the requirements below: 1. Call/survey center must attempt to contact former students (maximum of 6,500) on a list provided by the OSES. 2. Time for survey to be conducted will be between June 1 and September 30. 3. Call/survey center will use a web-based survey form (approximately twenty questions) developed by OSES. 4. Call/survey center must make a minimum of three contact attempts for each student. If unsuccessful, the reason for no contact will be logged. 5. The call/survey center will enter data on a web-based form provided by OSES (see attached form). 6. Call/survey center will enter the outcomes of the phone contact. If successful, survey data will be entered. 7. Vendor must provide comprehensive survey management procedures including sample management, call scheduling, and procedures to monitor the progress of a survey. 8. Vendor must review the survey process annually with OSES through a debrief. 9. Vendor must have the ability to communicate with survey respondents for whom English is a second language or who are non-English speakers and translate participant responses into English. 10. Vendor must provide technical support services to callers and assist in completing surveys. 11. Vendor must develop and transmit a mailer to each student on the list that explains the survey process and provides information on how to complete the survey online or through the call center. 12. After each survey, Vendor must securely provide OSES the results.
