Specifications include, but are not limited to: DSIT: Citadel/COC Emerg Notification Sys. Emergency Notification System (ENS) Requirements: 1. The Citadel and College of Charleston are both served by the same PBX, which is provided by South Carolina’s Department of State Information Technology (DSIT). This telephone switch is able to handle only a limited number of simultaneous incoming calls. In the event of a situation requiring both colleges to initiate an emergency broadcast, Offeror must provide a mechanism automatically to ensure that the first college to react to the situation does not block access to the other college (i.e., calls to both institutions will occur simultaneously). 2. The system should accommodate 4,000 users for The Citadel with the ability to allow additional users, if necessary and 14,000 for the College of Charleston with ability to allow additional users as needed. 3. The Colleges need fixed price offering with no per-call charges, to include training for all authorized administrators and users, and communication/marketing materials to notify all students, faculty, and staff about the ENS. Ease of use and speediness of delivery should be a factor in a best value bid. 4. Emergency notification system must be hosted totally by an Application Service Provider (ASP). No local hardware, software, or phone lines should be required. 5. Emergency notification system should be able to provide time-sensitive notification in addition to mass notification. 6. The ENS must be able to initiate emergency notification from off-site. 7. The ENS must have the Offeror must have the ability for users who are not in The Citadel’s or College of Charleston’s ERP database must be able to subscribe and unsubscribe via the vendor’s web site. The system must also have the Offeror must have the ability to maintain these users separately from those automatically loaded nightly (so they are not purged during the nightly update). 8. The ENS must have the Offeror must have the ability to make groups mandatory. For example, The Citadel may require all cadets to subscribe to a group for emergency messages and/or any messages sent from the Commandant. 9. Describe your system’s ability to provide unlimited training to all authorized administrators and users. 10. Offeror must have the ability to provide 24x7x365 customer support and technical support. The provider’s response time must not exceed 30 minutes 24/7 for any and all issues. 11. Offeror must commitment to treat personal information as private and not share this information with other parties, except as agreed to by The Citadel and College of Charleston.
