Specifications include, but are not limited to: IT Requirements (supported by vendor) Encryption for user login and data IP Address restrictions Role-based access and restrictions for users Single Sign On (SSO) with active directory, etc 24/7 Access to Technical Support Operational Requirements (supplied by the vendor) Back-up power to data center PII removal of storage devices if replaced Company employee access to data center Disaster recovery Business Continuity Requirements 24/7 Access to platform Training documents and videos accessible Designated Customer Service Representative System Setup and Training 8 week project plan for system startup Project Manager designated for initial setup On-site training for users prior to launch (minimum of 3 days) Online training for users Training available for both mobile and desktop platforms Platform Requirements.