Specifications include, but are not limited to: The security agency shall be responsible for the direct supervision of all assigned officers through its designated representatives at the premise to which this contract relates. Such representatives shall in turn be available at reasonable times to report to and confer with the designated representatives of Piedmont Technical College with respect to services. The security agency shall provide the necessary supervision to insure that all agreed terms and conditions of the written agreement are carried out. Such supervision shall include a designated operations manager and a "working supervisor" to insure prompt resolution of any problems which may arise. The designated operations manager will be the primary contact person between the Public Safety Director or his designee and the contractor. The working supervisor will be distinguished by quasi-military rank of lieutenant. This officer will be recognizable by attached shirt collar metal bars (one on each left and right shirt collar) as a single metal detachable bar resembling that of lieutenant which are used in the armed forces. The working supervisor shall work 2nd shift Monday through Friday or as needed on other shifts and days of the week at the main campus. A quasi-military rank structure will be established for each officer below the rank of sergeant. An officer with less then twelve (12) months service assigned to Piedmont Technical College will hold the rank of officer and will not display any chevrons. An officers anniversary of twelve (12) months service with Piedmont Technical College and including satisfactory work ethics along with proper knowledge and practices of the job will step up to rank of Officer First Class. An officer first class will be distinguished by a single metal stripe formed in a V-shape with the point of the V facing up. This chevron will be worn with one stripe attached to each shirt collar and is detachable. Additional ranks may be added in the future by agreement requirements of this contract. The security agency must provide the site supervisor along with the premise security officer on duty a cell phone to contact the home office or a person of the security agency 24 hours a day, 7 days a week. If the home office or contact person is not available when called a means of leaving a recorded message will be required and is subject to return the call within one-hour of recording.
