The South Carolina Department of Public Health (DPH) is seeking qualified vendors to provide one (1) year service for a SCIEX QTRAP 6500+ Mass Spectrometer. All components and consumables herein must be provided by the same vendor. Vendor must be able to provide service support for the following: QTRAP 6500+, ExionLC AC Pump, PEAK 1024 Nitrogen Generator, and software. Vendor must have SCEIX certification. Only trained technicians/engineers currently employed by SCEIX have SCEIX certification. Vendor must also provide guaranteed 2 business day onsite response time for remedial repairs, parts, labor, and travel for repairs, two (2) Assurance preventative maintenance visits per contract year, on-site workflow support and troubleshooting, telephone and online support during normal business hours, SCIEXNowTM Visual Assist Support, Premium content access to SCIEXNowTM Learning Hub and Knowledge base online. The vendor must also prioritize software phone and online support, troubleshooting for software malfunctions and corrective action on the latest versions of SCIEX software, delivery of full upgrades to latest SCIEX software versions for all entitled SCIEX software, and delivery of updates to latest SCIEX software versions for all covered SCIEX software.
