Specifications include, but are not limited to: • Providing daily operational oversight and management of the statewide system. This includes providing customer service, managing conflict, providing issue resolution, and all caller management. While RIDE will be responsible for all decision points, the vendor is responsible for communicating all decision outcomes to end users. The vendor must serve as the final point of contact for end users; • Designing all bus routes, runs, and schedules using route planning software system; • Maintaining programmatic data sets. This includes student demographic data, logistical routing data, financial data, and all other relevant data sets, such as service specifications, that are required to ensure system accountability. The System Manager will be required to communicate information to RIDE via regular reports on system operations, cost analysis and qualitative elements such as material lateness in service or other logistical and operational problems.