Specifications include, but are not limited to: Program Management Services The vendor is responsible for supporting the overall RI Bridges program management function including the following focus areas: A. Define, operate and maintain the overall project governance as described in Appendix D B. Maintain the overall project schedule and release runway C. Enable effective decision-making by the State’s Executive Committee regarding scope and ensure alignment to budgets D. Support business programs to enable release planning and scope prioritization E. Help the State plan and facilitate annual portfolio planning F. Support Program Leads in achieving business outcomes G. Prepare and deliver regular executive status reporting H. Provide metrics to monitor performance I. Maintain and update all project and system documentation J. Perform contract management K. Provide support for audits Application Maintenance Services The vendor is responsible for maintaining, operating, and improving the RI Bridges system including the following items: • Operate, in collaboration with the state, RI Bridges incident management process including operation of a command center process for priority issues • Operate RI Bridges problem management process • Complete minor application enhancements (5,000 hours per quarter) for RI Bridges system • Complete annual maintenance activities (batch job updates, reference tables updates, etc. (refer Appendix E) • Maintain, operate, and improve all release management processes • Maintain, operate, and improve the information management/business intelligence platform with a focus on improving ease of use of reporting functionality to allow for self-service and "on-demand" reporting by the business. • Maintain and operate robotic process automation