Specifications include, but are not limited to:
Perform a situational assessment of our present billing system, Customer Star, as well as
processes and procedures utilized in the Customer Service Department.
The vendor will be required to come to PW, meet with individuals within
PW, and assess their needs.
PW will provide the vendor, awarded the contract, with all necessary information
needed to assist in their assessment.
The vendor will be required to provide PW a breakdown and total cost for the
The vendor, for budgetary purposes, provide PW with a spending timeline
that will outline the approximate periodic costs to assist in the Budgeting of the project.
The costs provided should include software licensing, training, testing, support, and implementation
services, integration and any and all other costs related to this project.
The vendor will provide PW with an implementation plan from start to finish
Based on the start date provided by PW.
The vendor will be required to identify software products that are viable and PW
should consider. The vendor’s synopsis of the advantages and limitations of each product.
PW will review the findings and select various software products for vendor demonstration.
The vendor will schedule remote demonstrations of each system, highlighting PW’s needs.
The purpose of this is to expose PW to various products to aid in the development of the
implementation of the rfp.
The timeline for this project is three months.