Specifications include, but are not limited to: RI DLT is seeking responses from potential partners who understand the industry, regulatory requirements and legacy technologies. • The partner will provide a knowledgeable team of industry experts that can drive the implementation and provide post-implementation support. • The partner will have a clear technical roadmap that includes product enhancements that keep up with evolving technology. • The partner will have a proven record of migration from legacy systems to their solution within a quoted budget and timeline. • The partner will identify RI DLT business processes which are not supported by out-ofthe-box functionality and will work with RI DLT to modify the business processes or customize the out of box functionality to match the existing business process. RI DLT is seeking solutions that include the following features but are not limited to them. • Browser-based and mobile-enabled solutions for Employer Tax, UI Benefits, and TDI/TCI benefits programs, including customization, configuration, testing, training, implementation, and support of these systems. • The solutions provide easily accessible customer portals across multiple devices and operating systems. • The solutions simplify process flows by minimizing manual work and providing information to employers and claimants through online self-service portals. • The solutions support single sign-on. • The solutions integrate with Salesforce for CRM capabilities and an industry leading IVR solution.
