Specifications include, but are not limited to: CDFW is looking for a contractor that can provide an unbiased and highly relevant comprehensive contractor landscape evaluation that will provide support for the ongoing maintenance and enhancement of the Automated License Data System (ALDS) application and provide operational support for a wider set of services. The purpose of this project is to contract with a third-party contractor to provide thorough market research of existing contractors providing recreational licensing services and support to other states. The analysis should include (but not limited to) an assessment of the current ALDS solution and benchmark it against its largest competitors. An assessment of that larger licensing market/environment, an evaluation of largest competitors examining core capabilities, product features, and customer satisfaction and experience. Evaluation based on predetermined criteria. In addition, this engagement should include Identifying key trends. The market research should be comprehensive use various tools and include both primary and secondary research strategies.
