The City of North College Hill is soliciting sealed proposals from qualified and experienced firms to provide residential trash collection and recycling services, with an anticipated contract start date of March or April 2026. Scope of Services The successful proposer shall provide comprehensive residential solid waste and recycling collection services for all eligible residential properties within the City of North College Hill. Services shall include, but are not limited to, the following: A. Residential Trash Collection Weekly curbside collection of household solid waste for all residential units Collection services shall be provided on a consistent schedule approved by the City Contractor shall supply collection vehicles, labor, fuel, equipment, and supervision Waste shall be transported and disposed of at properly licensed facilities in compliance with all federal, state, and local regulations B. Residential Recycling Collection Weekly or bi-weekly curbside collection of recyclable materials (as defined by the City and applicable regulations) Contractor shall ensure recyclable materials are delivered to authorized recycling facilities Contractor shall comply with all Ohio EPA requirements related to recycling handling and reporting C. Containers and Equipment Proposers shall specify whether carts/containers are provided, maintained, repaired, or replaced by the contractor Contractor shall be responsible for damaged or malfunctioning City- or contractor-provided containers as outlined in the final agreement D. Customer Service and Communications Contractor shall maintain a customer service system to address resident inquiries, complaints, missed pickups, and service requests Contractor shall coordinate service notices, holiday schedules, and disruptions with the City Contractor shall respond to service complaints within a timeframe established in the contract E. Service Standards and Performance Collection services shall be performed in a professional, safe, and efficient manner Contractor shall minimize spillage, noise, and traffic disruption Contractor shall promptly correct missed or incomplete collections F. Compliance and Reporting Contractor shall comply with all applicable federal, state, and local laws, including Ohio EPA regulations Contractor shall provide reports as required by the City, including service performance and tonnage data if requested Contractor shall maintain required licenses, permits, insurance, and bonding
