Manage all incoming transportation requests and scheduling. At a minimum, passengers should be able to make reservations by telephone between 8 a.m. and 12 noon, Monday - 2 - through Friday. Passengers should be given a 30-minute pick-up window at the time of their reservation. The Town reserves the right to modify or expand the list of destinations as needed. Provide passengers with “curb-side” service, including the handling of up to four bags per passenger. This may include assisting passengers on and off the vehicle or operating the wheelchair lift. The service provider is responsible for the mechanical maintenance and cleanliness of the Town-owned vehicle and must return it in the same condition in which it was received, excluding normal wear and tear. Provide compensation to employees of the proposer utilized for the provision of services. Ensure that they possess the appropriate licenses and receive required training. Enforce drug and alcohol testing requirements as outlined in CFR 49, CFR 50, and CFR 655. Submit monthly reporting to the Department of Social & Senior Services in accordance with the requirements of state and federal grants, including but not limited to the Section 5310 Program – Enhanced Mobility for Seniors and Individuals with Disabilities. Information to be reported shall include names of passengers, date and time of each pickup, trip origin and destination, purpose of trip, number of one-way trips, refusal log, gallons of fuel consumed, total miles driven and daily mileage. A reporting template is included as part of this RFP. Submit quarterly vehicle maintenance reports to the Department of Social & Senior Services. Drivers shall perform services with passenger safety and courtesy at the forefront of all interactions. The Town retains the sole discretion to require the removal of any driver whose conduct, performance or demeanor is reasonably deemed unacceptable. Proposers shall comply with all applicable Transit District, State, and Federal regulations governing public transportation.
