• Strengthen essential skills such as communication, empathy, problem-solving, and active listening • Improve client engagement and service delivery through trust-based interactions • Support workforce well-being with strategies for stress management, resilience, and trauma-informed care • Address specialized competencies including financial coaching, motivational interviewing, de-escalation, family violence response, and behavioral health awareness • Ensure training is interactive, accessible, and grounded in adult learning theory, with full compatibility with the State’s Learning Management System (Ohio Learn) • Provide sustainability through a train-the-trainer program and deliver all materials in editable formats A. Incorporate assessment tools to measure effectiveness and enable continuous improvement
