The Lottery is issuing this Request for Proposals (RFP) to obtain Proposals from qualified Vendors for a Records Management System to track and manage criminal and claims investigations effectively and accurately. In this RFP, the Lottery has defined a series of objectives, requirements, and a Proposal evaluation approach in conformance with Lottery policies and the Florida Statutes. SCOPE OF SERVICES The RMS must include, at a minimum, RMS infrastructure and hosting; installation, training, and other implementation services including all software licensing; system and software upgrades and security patches; maintenance and support; and ongoing development partnerships. Any third-party software or hardware used within or as part of the system must be patchable and replaceable in the event that the software or hardware becomes unsupported by that third-party The system shall have many security case management functions, including but not limited to the following: 3.2.1 System Infrastructure and Hosting a) Must have the ability to scale to accommodate future growth and change. Examples include changes to incident types, input fields, reporting requirements, approval workflow, number of roles and users. b) Must support offline capability that enables users to access, interact with, and update essential features and data without an active internet connection. The system must synchronize data with a central server when the connection is restored. Essential features are any data-related field that is capturing information. c) Shall be a responsive web-based system where users can interact with the system across various devices, including desktops, tablets, and mobile phones (IOS and Android). The system must automatically adapt its layout and functionality to the screen size, resolution, and orientation of the device. d) Transactional processing speed must be sub-second, with 99.9% uptime. 3.2.2 User Management and Access Control a) Must support at least fifty (50) concurrent users with role-based access control, which must include at least two (2) agency administrators who shall have separate accounts for administrative duties, including ability to securely limit access to certain cases.
