Such services include, but are not limited to, the following in relationship to the Property: 1. Property Operations o Day-to-day management of the building and grounds. o Maintain regular on-site and remote presence appropriate to the scope. o Serve as the single point of contact for property-related matters. o Maintain a staffed 24/7 emergency contact line and coordinate emergency response activities, including contacting emergency services and notifying WTA in accordance with established protocols. 2. Tenant Management & Compliance o Administer lease agreements and monitor and ensure tenant adherence to lease terms. o Handle leasing activities as directed by WTA, including advertising vacancies, screening potential tenants (if applicable), and processing renewals. o Collect rent and other tenant charges. o Ensure management and tenant interaction practices comply with: Applicable commercial tenancy obligations as set out under Washington state law, and City of Bellingham regulations. Fair housing laws and public accommodation requirements, WTA rules, including, but not limited to, regarding transparency, records, and public funds management. o Address tenant concerns, disputes, and complaints professionally. o Issue legal notices (e.g., entry, lease violations, termination) when necessary. 3. Maintenance & Facilities Management o Conduct routine, preventative, and emergency inspections and advise WTA on all recommended repairs. o Conduct regular inspections of Property, grounds, building and tenant spaces. o Maintain records of maintenance activities and warranties. o Assist WTA as requested with recommendations and monitoring of repair work performed by others on the property. 4. Financial Management & Reporting o Prepare proposed annual operating budget for WTA review and approval and manage operations within approved budgets o Collect and account for rent, deposits, and any other amounts. o Process and coordinate payment of operating expenses subject to WTA procedures and controls. o Maintain and provide transparent financial records in accordance with public-agency accounting requirements. o Provide monthly financial statements including: Income/expense reports. Rent roll and lease status. Maintenance logs. o Deliver year-end reports. 5. Regulatory Compliance o Ensure that the Property and occupancy comply with all Washington State, federal, and local regulations including safety, building codes, environmental standards, accessibility requirements, and equitable access. o Assist WTA in responding to audits, inspections, or compliance reviews. o Maintain records relating to all services provided to WTA and the Property separately from other records and otherwise in a manner that allows production as required under the Washington State Public Records Act, RCW Chapter 42.56 and provide records to WTA upon request.
