• Provide all labor, materials, equipment, transportation, computer hardware, software, programming, written literature, peripherals, servers, and all other products and information required to provide a fully functional digital cloud-based/online auctioneering service to allow for the sale of various types of vehicles, equipment, office furniture, sporting goods, computers and other miscellaneous Jefferson Parish owned property. • 24 hours a day, 7 days a week, 365 days a year online bidding. • System shall be capable of adding, withdrawing, and canceling auctions without penalty to Jefferson Parish. • Security system, anti-virus, and firewalls capable of preventing hacking of auction information. • The vendor shall operate its own proprietary auction platform for this contract. • Jefferson Parish will not pay for any costs associated with chargebacks and buyer fraud that may occur. The vendor must accept responsibility for chargebacks and buyer fraud that may occur. • A technical resource to support the Parish with all aspects of the platform. This includes troubleshooting and general support of the platform. The successful bidder and the Parish will agree upon the Service Level Agreement (the Time it takes a successful bidder to resolve a trouble ticket) for outages and trouble ticket resolution. • Any data requested by the Parish in a readable format. The successful bidder will securely retain data on behalf of the Parish in accordance with Parish retention policies. • Standard Operating Procedures to include, but not limited to, the following: Recovery of lost data Security breaches System failure • On-site and online training and support of Jefferson Parish employees throughout the contract for the operation and maintenance of the services. • Website shall be capable of loading and removing auction items at any time that best suits Jefferson Parish’s needs. • Monthly detailed financial and summary reports of all transactions to Jefferson Parish. • Provide and absorb all costs of securing a host facility to operate the digital cloudbased/online auction system. • System for collecting and processing payments from bidders that meets Payment Card Industry (PCI) data security standards to ensure companies process, store, or transmit credit card information securely. Jefferson Parish will not collect, process, or retain payment information. • Provide training to Jefferson Parish staff as needed. • System for setting reserve pricing (minimum price) on items. • Auctioneer agrees to accept electronic payments, cash, or wire transfers. • The auctioneering firm must collect all bid award payments within three (3) days of the close of each auction. • All maintenance, upgrades, and security patches to the hardware, software, servers, peripherals, etc., for the length of the contract. • All support and maintenance shall be available via email, online, and telephone to operate the auction site throughout the contract. • Immediate notification of any cyber incident that could impact this service, including the data collected on behalf of the Parish. • Maintenance and support shall be available between 8:00 a.m. and 5:00 p.m. • Simple and uniform methods for bidders to submit bids and have the highest bid price posted on the bidding site for all bidders to view. • Provide Jefferson Parish with the fair market value/cost of all items before items are placed out for bidding. • Displaying the date and time the bid will end. • Internal method of recording all bids, identifying the winning and the second-highest bidder. • Internal method of processing complaints or disputes for bidding and payments. • Jefferson Parish will not pay for freight or shipping of any items sold.
