Vendor shall provide electronic filing services system solution for a 1) Campaign Finance Disclosure Filing System, 2) Statement for Economic Interest Filing System, and 3) Lobbying Registration System. Solution must be flexible and robust enough to accommodate future additional electronic filing services, as needed. 3.1. General Requirements for All Systems 1) Campaign Finance Disclosure Filing System General Requirements The solution(s) must be operational and completely up and running no later March 31, 2026 The system must be flexible to adapt to and allow filings for new State and local laws and processes. The system must provide online tutorial resources. If the solution is cloud-based, the vendor’s servers hosting the platforms must be located within the United States and readily accessible by the vendor on demand. Please indicate location of servers. Providers must operate and maintain the servers in good working order with access restricted to qualified employees of the vendor and persons specifically designated by the City. Vendor must provide regular backups of City data and maintain a daily backup schedule. Backup must be stored within the United States. Please indicate backup schedule and locations. Vendor to provide in-person or remote training for City staff and end-users. Vendor must provide email and phone support for City staff, with response time of one (1) business day, Monday – Friday, 7:30 a.m. to 5:30 p.m.(Pacific Time). This support shall be provided at no additional cost to the City. Vendor must provide, at a minimum, email support and also offer phone support services for Filers, Monday – Friday, of 7:30 a.m. to 5:30 p.m. (Pacific Time). With response time of no more than two (2) business days. Vendor must maintain sufficient staffing levels to provide unlimited technical support and training for City staff and over 60 end-users, as needed. Support must be available by email and phone, during client’s normal working business hours (Pacific Time).
