DSHS requires a mature, electronic fax service that serves as a secure, convenient, and accessible method to send and receive faxes digitally through the internet. The service must be user-friendly, reliable with dedicated 24-hour customer support, scalable to accommodate changing needs, and accessible through a clear, concise, descriptive URL, and support the use of multiple brands of new and existing, “legacy” fax hardware systems of various brands, makes, and models (fax machines, multi-function copiers, etc.) through the use of ATA or other hardware adapters. Additionally, user training materials in the form of videos and/or manuals must be provided and made available on an on-going basis. Features: The enterprise cloud fax solution must include the following features: Ability to accommodate a high volume of faxes as well as faxes in excess of 1000 pages in length. Ability to accommodate use by all DSHS business units; Ability to provide audit trails and reporting capabilities, including automatically archiving all faxes sent or received and tracking transmissions with unique identifiers and Call Detail Reports (CDRs) for audits, and investigations. CDRs must include up to 6 months of information showing Inbound Calls Outbound Calls Date Calls made Time Calls made Duration of the calls made Completion of the calls.
