The contractor shall provide, as requested by the City: 1. Light-duty towing of passenger vehicles, pickup trucks, and SUVs. 2. Medium- and heavy-duty towing of City equipment, including dump trucks, buses, sanitation trucks, and other large vehicles. 3. Winching and recovery services, including off-road or accident recovery. 4. Accident scene clearance, including debris removal when necessary. 5. Secure storage facility within a 10-mile radius of West Haven City limits for impounded or disabled vehicles. 6. Release and retrieval procedures that allow City staff access to vehicles during normal business hours. 7. Coordination with City Public Works Departments to ensure prompt and effective service. 3. Equipment and Personnel Contractors shall maintain a sufficient fleet of tow trucks (light-, medium-, and heavyduty) in good working conditions. Tow operators shall be trained, licensed, and uniformed, and shall always act in a professional manner. All vehicles must be equipped with appropriate safety equipment, including emergency lighting, reflective signage, and proper rigging gear.
