Voluntary Vision The District wants you to match the current plan designs as closely as possible. The following components should be included in your response to this section of the RFP: 1. ACCOUNT MANAGEMENT Provide a designated Account Manager and Account Management Team 2. CUSTOMER SERVICE Provide a designated call and claim unit with toll free telephone access. Provide customer service to answer inquiries on claims, eligibility, provider network, services, coverage, or other inquiries from participants Monday through Friday from 8:00 AM to 6:00 PM (AZ time) 3. OPEN ENROLLMENT SUPPORT Attend four (4) days of Annual Open Enrollment Meetings in Phoenix, Arizona during normal business hours. 4. COMMUNICATION/EDUCATION SUPPORT Provide bilingual communication/educational materials 5. BOOKLETS AND IDENTIFICATION CARDS Coordinate and mail ID cards and policy summary/certificates to participants’ homes, (as applicable).
