o Does your organization have prior experience with managing State Veteran Homes? o Does your organization have experience with addressing Veterans Administration (VA) surveys in State Veteran Homes? If so, how many homes has your organization managed, and for how long? What homes had surveys and how well did they do on their survey? o Does your organization have experience preparing for a VA recognition survey at a State Veterans Home? o Does your organization have a contingency plan to ensure staffing levels comply with Centers for Medicare and Medicaid Services (CMS) requirements for skilled nursing facilities? o Does your organization have experience with providing services in rural or hard to serve areas? What measures are used to ensure service needs are met? o Is your organization familiar with concurrent billing? If so, what is your process? o Is your organization familiar with the Flagstaff market, and if so, how would you recruit staff to assist with managing the Arizona State Veterans Home - Flagstaff? o If your organization manages the State Veteran Home, what training and change management activities will occur for staff, residents and families within the facility? o How do you manage and monitor subcontractors assigned to a Veterans Home (e.g. housekeeping, dietary, and Registered Dietitians) and ensure services are compliant?
