Through CONTRACTOR, clients will be paired with a dedicated Case Manager (employed or contracted by CONTRACTOR) who will assess the client’s current stability and needs, then develop a tailored “Exit Plan” to support their long-term success beyond the program. CONTRACTOR’s approach to case management is centered on collaboration, ensuring that clients are equipped with the resources and support necessary to thrive after exiting the program. In addition to the comprehensive case management services, CONTRACTOR will also provide “Emergency Shelter Logistics” in partnership with ReloShare, which is designed to address immediate housing needs during crises. ReloShare offers coordinated shelter options, allowing clients to access safe and temporary housing while they transition into more stable living arrangements. This service ensures that clients are not left without shelter during critical times and provides additional flexibility to meet their urgent needs. Additionally, CONTRACTOR may be required to contract with City-identified partners for executing security installation and light repair task orders for clients on an as needed basis. Below is an overview of the services and programs offered within CONTRACTOR Case Management, along with details on the documentation and invoicing processes. PLEASE NOTE: it is expected that CONTRACTOR will work on a reimbursement basis for all program costs, with payment by OPHS disbursed on a net-30 basis following receipt of invoice.
