This solution replaced the end-of-life technology that was previously in use. The software continues to unify a common phone number and utilize new technological capabilities that improves the speed and ease for DSS clients to access the necessary information. The software supports Contact Center as a Service (CcaaS). With this system, DSS continues to have the latest and most secure Contact Center and will not have to worry about upgrading the software including doing routine security or vulnerability patches. Since the environment is hosted by the Contact Center provider, DSS will have access to the latest technology at any time. Additionally, Ribbon SBC is the hardware which connects the agency telecom to the public domain using Verizon SIP trunks. This equipment is critical for the agency telephone and rightfax services to be up and running. Any outage of this equipment will result in disruption of agency phone calls, voice mail and right fax services. This service is strictly to gate keep agency telephone calls and right fax services
