Austin Energy is seeking information specifically for a Field Service Management software application that is designed for utility field operations metering needs. The goal is to gather specifics that will help identify a solution for utility field services operations management to schedule, dispatch, assign, track, complete and report all field activities. Identify the capabilities to manage field activities for AE’s metering services in a user-friendly format that is accessible on desktop and mobile devices. Austin Energy is striving to manage complex field operations quicker and more efficiently while keeping all associated resources and leadership aware of assignments and progress, as well as understanding where service crews are currently assigned and projected to be assigned with the ability to track crew activities, vehicles, etc. The ability to capture and monitor field activities to improve visibility into forecasting, process and performance improvement, and reporting for progress monitoring is also critical. The ideal solution will ▪ Identify a modernized system that is the best fit for multiple teams to dispatch, assign, complete and track field activities, with a focus on system capabilities, total cost of ownership and support. ▪ Support employee engagement by providing field services leadership, dispatchers and field services crew members with the right tool for the job. ▪ Support customer experience through enhanced options for communication with customers regarding field service requests.
