• Maintain clear communication and customer service • Inform promptly of any delays or canceled rides • Reliability and On-time Performance • Invoices must be clear and legible with details • Invoices should be detailed if the passenger is a client, student, or staff. In certain cases, a BPHC staff member may accompany a client/student. • Comply with BPHC’s Procure to Pay Office Vendor Invoice Requirement and Submission Guide • Provide weekly reports • Rides provided • Number of individuals served totals and unique users. • Complaints or concerns • Billing for services rendered • Performance Targets/Benchmarks (Quantities, Outcomes, etc.) • Supervisors/managers to be available to discuss any concerns • Report on any complaints or concerns to the BPHC staff responsible
