A. The Contractor service requirement includes preventive maintenance, minor adjustments, answering trouble calls, retrieval of objects that have fallen into elevator pits, and minor and major repairs. Minor Repairs are considered as follows: 1. Services must be at most four hours. Major Repairs are considered as follows: 2. Services performed by a Service Crew that exceed four hours. (I.E., Hoist cable shortening or replacement, annual five-year safety tests, etc.) B. All performance under this contract must conform to good trade practices, and all services must be rendered promptly and efficiently upon receipt of an official order or award. All elevators under this contract must be maintained in first-class operating condition. Maintaining the elevator equipment in a safe condition within proper operating limits as originally specified and with minimum downtime is of paramount importance. C. The Contractor must procure all necessary licenses and permits from the Texas Department of Licensing and Regulation (TDLR) at their own expense.