Vendor shall provide certified court reporters experienced in verbatim dictation of various proceedings and meetings (collectively referred to as “Engagements”) and provide the Illinois Commerce Commission (ICC) with a certified, typewritten-verbatim transcription of each engagement, including a complete record of appearances. Court reporting services may be performed either virtually (via approved online platforms) or in person, depending on the needs of the engagement as determined by the ICC. The Vendor shall be required to provide court reporting services with at least 24-hour advance notice from ICC. The Vendor shall use best efforts to fulfill court reporting service requests with less than 24-hours advance notice. If the Vendor is unable to identify a court reporter within 5 business days or within the mutually agreed upon timeframe between the vendor and the ICC, a request for court reporting services may be passed to an alternate Vendor(s). Vendor’s stenographic notes, audio recordings, and other records of engagements from which the transcripts are made shall become the property of the Agency, subject to applicable confidentiality requirements.