.1 Scheduling One unarmed and uniformed security guard is required to be present at each of the Offices during all hours of operation at each location. The guards shall assist in crowd control and intervene in situations as needed. The hours listed below exclude holidays as honored in each location or unanticipated emergency closing of any/all locations. A guard shall be present until all customers have left the building and, if a situation warrants, a supervisor may request the guard to be present until all staff have left the building. Please be advised that hours of operations shall be subject to change by the written confirmation of the Erie County Clerk. Cheektowaga: Monday through Friday: 0900-1700 (9 AM – 5 PM) Northtowns: Monday through Friday: 0900-1700 (9 AM – 5 PM) Eastern Hills: Tuesday through Friday: 1000-1800 (10 AM – 6 PM) Saturday: 0800-1500 (8 AM – 3 PM) Southtowns: Monday through Friday: 0700-1700 (7 AM – 5 PM) Saturday: 0900-1300 (9 AM – 1 PM) Evans: Monday through Friday: 0900-1700 (9 AM – 5 PM) 4.2 Performance Review A performance review shall be completed by the County every ninety days to review problems, discrepancies and/or opportunities to enhance security. The Security firm shall have ten days to respond in writing outlining remedies and any other comments. Failure to submit or respond to the performance review grants the County the right to termination of the agreement upon thirty days’ written notice. 4.3 Timekeeping The security firm shall supply timecards and system for guards to verify and track hours worked. Copies of timecards and certified payroll shall be submitted along with the firm’s monthly billing. All expenses shall be assumed by the security firm, including but not limited to: equipment; wages; employee expenses and reimbursements; liability insurance; uniforms; bonding; and, any and all other operational costs
