The Contractor shall be responsible for the following: Specific Responsibilities by Property Type • Leased Properties (Oversight and Liaison): For the NCTA Headquarters and the NC Quick Pass Operations Center in Winston Salem, the Contractor acts as a liaison between NCTA and the property landlords. Their duties include monitoring that landlords perform all services as outlined in their lease agreements and coordinating with them to resolve Service Requests from NCTA staff. They also manage any other vendor contracts that exist for these properties. • For Leased Properties with Triple Net Contracts: For the NC Quick Pass Operations Center in Rocky Mount and the NC Quick Pass Storefront in Monroe, the Contractor acts as the full-service maintenance provider for NCTA. The duties include all preventative and corrective maintenance. They also manage any other vendor contracts that exist for these properties. • Existing Toll Vaults (Oversight and Vendor Management): For the 28 existing Toll Vaults, the Contractor's role is to manage all vendors who perform maintenance and repairs, including the RTCS vendors. This management includes acting as a primary point of contact, approving invoices and work orders, monitoring vendor performance against Service Level Agreements (SLAs), and conducting performance reviews. • Re-contracted Toll Vaults: The 28 Toll Vaults will move to a full-service model where the Contractor provides all maintenance to the Toll Vault and associated equipment. The duties include all preventative and corrective maintenance.
